This Privacy Policy (“Privacy Policy”) describes the data protection practices of Mevo Health LLC and its affiliates (collectively, “Mevo Health,” “we,” “our,” or “us”), including when you visit any Mevo Health website that links to this Privacy Policy (including https://www.mevohealth.com) (collectively, our “Websites”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to Mevo Health.
We refer to the Websites, Apps, and other services provided by Mevo Health together as the “Services.”
This Privacy Policy is incorporated into our Terms of Use.
By using the Services, you agree to the practices described below. If you do not agree, please discontinue use of the Services.
The Information We Collect and Sources
Purposes for How We Use Your Information
Online Analytics and Advertising
How We Share and Disclose Your Information
Your Marketing Choices
Third-Party Services and Notice About Health Information
How We Protect Your Information
Privacy Information for California Residents
Privacy Information for Nevada Residents
Retention of Your Information
Revisions to Our Privacy Policy
Contacting Us
We obtain information about you in several ways when you use the Services. Some information is required to deliver Services effectively. Without it, certain features may not function properly.
We collect data you voluntarily provide when:
Creating or managing an account
Completing forms, orders, or telehealth questionnaires
Submitting communications, inquiries, or feedback
Participating in surveys or research
Requesting customer support
Applying for employment
Uploading health or identification documents
This may include:
Name, contact details, address, and date of birth
Health information such as medical conditions, medications, prescriptions, and lab results
Account credentials
Payment and billing data (processed securely by our payment partners)
Demographic data (age, gender, etc.)
User-generated content or public forum posts
When you interact with our Services, we collect:
IP address, browser type, operating system
Device identifiers and geolocation (with permission)
Session data such as pages viewed, clicks, time on page, and referring URLs
App usage data including version, device, and crash logs
We and our service providers use cookies, SDKs, and similar tools to improve functionality, analytics, and security.
You can adjust cookie preferences in your browser settings, though some features may not function properly.
If you interact with Mevo Health via social media (e.g., “liking” or following our pages), we may collect information such as your name, profile handle, and any content you post. We may also receive limited data from partner providers, laboratories, pharmacies, and analytics vendors to improve service quality.
We use your information to:
Deliver and improve our Services and telehealth coordination
Support affiliated healthcare professionals providing care through our platform
Conduct internal research and performance analytics
Process transactions and maintain your account
Provide technical and customer support
Communicate about your care, promotions, or surveys (subject to your preferences)
Ensure system integrity, compliance, and fraud prevention
Fulfill legal or regulatory obligations
Enforce our Terms of Use and defend legal claims
We may combine or anonymize data for analysis or research, removing all personal identifiers.
We use third-party analytics providers such as Google Analytics and Mixpanel to understand usage and improve performance.
You may opt out by installing the Google Analytics Opt-Out Add-On.
We also use cookies and pixels for advertising. Ads may be shown based on your interests or activity on other websites. You can opt out of targeted advertising by visiting:
Do Not Track signals are not currently recognized by our systems.
We may share information as follows:
Affiliates and Subsidiaries – Within Mevo Health for consistent service and support.
Healthcare Providers – To coordinate treatment, pharmacy fulfillment, and follow-up care.
Service Providers – Vendors performing billing, analytics, advertising, customer service, or IT support.
Legal Compliance – To comply with subpoenas, investigations, or prevent fraud and harm.
Business Transfers – As part of mergers, acquisitions, or reorganizations.
Public Forums – Any data you post publicly (e.g., testimonials, reviews) may be visible to others.
Aggregate/De-Identified Data – Shared for analytics or marketing without identifying you.
You can:
Opt out of marketing emails using the unsubscribe link in each message
Request updates to your communication preferences by emailing [email protected]
We may still send service-related or transactional notices, even if you opt out of marketing.
This Policy does not govern third-party sites, apps, or services, including external providers, pharmacies, or device manufacturers.
We are not responsible for their privacy or data handling practices. Please review their respective privacy policies before use.
We employ industry-standard administrative, technical, and physical safeguards to protect your data.
However, no online platform is completely secure. You acknowledge that transmitting information online is at your own risk.
Keep your account password confidential and avoid sharing it with others.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights, including the ability to request:
Access to or deletion of personal information
Disclosure of data categories collected and shared
Non-discrimination for exercising your rights
To submit a verified request, email [email protected] with your full name, contact information, and request details.
Mevo Health does not sell personal information. Any advertising identifiers shared with vendors are used solely to provide analytics or marketing services as allowed under law.
Nevada law allows residents to opt out of the sale of personally identifiable information.
Mevo Health does not engage in such sales, but requests may be submitted to [email protected].
We retain data as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of information and applicable laws.
We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
Revised versions will be posted on our website with a new “Last Updated” date.
Your continued use of the Services constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or Mevo Health’s privacy practices, please contact:
Mevo Health LLC
[email protected]
https://www.mevohealth.com